FASTag

NHAI FACILITATES EASY RECHARGE FACILITY FOR

ELECTRONIC TOLL COLLECTION THROUGH FASTag

1.    National Electronic Toll Collection (FASTag) programme, the flagship initiative of MoRT&H and NHAI has been implemented on pan India basis in order to remove bottlenecks and ensure seamless movement of traffic and collection of user fee as per the notified rates, using passive Radio Frequency Identification (RFID) technology.

2.    To give a major fillip to enhance digital payments and bring in enhanced transparency, it has been  mandated to declare all lanes of fee plazas on National Highways as “FASTag lanes” by 1st December 2019, while provisioning one lane (in each direction) which would be kept as hybrid lane to accept FASTag and other modes of payment.

3.    With the above mandate of Government of India, average daily transactions processed through FASTag have grown from 8.8 Lakh average daily transaction in July to 11.2 Lakh Transactions in November 19 and average daily collection has also grown from 11.2 Crs to 19.5 Crs for the given period.

4.    The issuance of FASTag has crossed 70 Lakh as on date with highest per day issuance of 1,35,583 Tags on 26th November-19  whereas 1.03 lakh tag were issued on 25th Nov.  The average daily issuance has grown 330 % from 8000 in July to 35000 Tags sold in November 19.  After announcement of waiver of Tag cost from 21st November, there has been a growth in FASTag issuance of over 130 %. FASTag is accepted on 560+ Toll Plazas and more number of plaza are getting added on daily basis.

5.    Few commuters face difficulty at Toll Plaza due to low balance in FASTAg.  To mitigate such difficulty, Commuters are advised to maintain sufficient balance in the account/wallet linked to FASTag.  All the available mode of recharge like Debit Card/Credit Card, Net-Banking and UPI have been enabled for loading money to the FASTag account.  For ease in understanding the recharging process, an easy to understand FAQ has been released by NHAI.

FAQ – FASTag Recharge

  1.  How to recharge a FASTag?

  1. Recharge of bank issued FASTag (i.e. FASTag purchased from a bank)

  • Any FASTag issued by bank can be recharged by visiting respective bank web-portal. On submitting user credentials, a wallet associated with FASTag can be recharged via net banking, UPI and debit/credit card.

  • FASTag issued by banks can also be recharged via UPI on My FASTag App (available on Android Play Store, iOS version coming soon)

  • Customer may also call respective bank’s customer care number for assistance/information on recharge

  1. Recharge of NHAI FASTag (i.e. bank neutral FASTag)

  • The NHAI FASTag which are linked to NHAI prepaid wallet can be recharged via UPI on My FASTag App through net banking, UPI and debit/credit card.

  • Those NHAI FASTag which are linked to a bank account via My FASTag App are automatically topped up once the balance goes down below minimum threshold amount. The amount of auto-top can be chosen by customer by providing standing instruction while linking the tag with bank account.

  1. I have forgotten my Tag details. How to retrieve information?

  1. For bank issued FASTag (i.e. FASTag purchased from a bank)

A customer may call concerned bank’s Toll-free number written on the back side of the tag. Customer has to mention his or her user credentials (mobile number against which the tag has been registered, Vehicle Registration Number (VRN) etc.) On successful verification of use credentials, requisite information shall be provided.

Toll-free number of all banks are provided as below:

Sr No.

Issuer Bank

Customer Care Helpline No

1

Axis Bank

1800-419-8585

2

ICICI Bank

1800-2100-104

3

IDFC Bank

1800-266-9970

4

State Bank of India

1800-11-0018

5

HDFC Bank

1800-120-1243

6

Karur Vysya Bank

1800-102-1916

7

Equitas Small Finance Bank

1800-419-1996

8

Paytm Payments Bank

1800-102-6480

9

Kotak Mahindra Bank

1800-419-6606

10

Syndicate Bank

1800-425-0585

11

Federal Bank

1800-266-9520

12

South Indian Bank

1800-425-1809

13

Punjab National Bank

080-67295310

14

Saraswat Bank

1800-266-9545

15

Fino Payments Bank

1860-266-3466

16

City Union Bank

1800-2587200

17

Bank of Baroda

1800-1034568

18

IndusInd Bank

1860-5005004

19

Yes Bank

1800-1200

20

Union Bank

1800-222244

21

Nagpur Nagarik Sahakari Bank

1800-266718

22

Airtel Payments Bank

400

    The list of Customer care number of the banks can be availed from below:

      1. www.ihmcl.com

      2. My FASTag App

      3. NHAI Helpline number 1033

  1. For NHAI FASTag (i.e. bank neutral FASTag)

A customer may call 1033 Helpline number for any assistance.

Alok kumar

Regional Officer

NHAI,  NE

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